Refund policy

Because flowers are perishable, concerns involving freshness, damage, or quality must be reported within 24 hours of delivery. Please include a photo when possible. We will review each concern individually and work toward an appropriate solution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances. Requests made after 24 hours may not be eligible for an adjustment.

The 24-hour reporting window does not apply to non-delivery, billing errors, or other issues unrelated to the condition of the flowers.